Terms & Conditions
Welcome to Citylife Furniture. By accessing or using our website, placing an order, or purchasing from us, you agree to the following Terms & Conditions.
These terms may be updated from time to time to reflect changes in our services, website, policies or applicable regulations. We encourage customers to review this page before placing an order.
1. General Use & Eligibility
To use this website and place an order, you must be at least 18 years of age. You agree to provide accurate, current and complete information when shopping with us.
You must use our website in a lawful manner. While we aim to provide a smooth online experience, we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.
2. Product Information
We take care to ensure product details, images, descriptions and specifications are accurate. However, colours, textures and finishes may appear slightly different due to screen settings, lighting, photography and natural material variations.
Unless clearly stated, styling accessories shown in product images, such as bedding, cushions, lamps, plants or decor, are for display purposes only and are not included in the product price.
3. Pricing & Payments
All prices are listed in Australian Dollars (AUD).
We accept the payment methods shown at checkout or offered in-store. Payment must be completed before your order is processed, unless otherwise agreed by Citylife Furniture.
All orders are subject to identity and payment verification before delivery or release for store pickup. The cardholder must present valid government-issued photo identification and, where a physical card was used, the payment card used for the purchase.
Alternative verification may be required for digital payment methods. Citylife Furniture reserves the right to delay or decline the release of an order if the required verification cannot be completed.
4. Orders & Acceptance
Please review your order carefully before completing your purchase, including product selection, quantity, dimensions, colour, delivery details and total cost.
Once an order is placed, we will process it based on product availability, payment confirmation and delivery requirements.
Citylife Furniture may contact you if there is an issue with your order, including stock availability, payment verification, pricing errors, delivery limitations or suspected fraudulent activity. In these cases, we may need to amend, delay or cancel the order and will contact you where required.
5. Delivery & Pickup
Delivery fees are based on your location, order size, product type and courier availability. Applicable delivery fees will be shown at checkout where available or confirmed by our team.
Standard delivery is generally to the first accessible ground-floor entry point, such as your front door, garage or building entrance. Unpacking, assembly and packaging removal are not included unless otherwise arranged.
Some items may be supplied flat-packed or require assembly. Assembly is the customer’s responsibility unless a separate assembly service has been arranged.
Store pickup may be available from our Sumner store once your order is ready. Please wait for confirmation before visiting for collection.
6. Product Care & Imported Goods
Some furniture may require light cleaning after unpacking to remove transit dust or packaging residue.
Natural materials such as timber, leather, fabric, stone or glass may have slight variations in colour, grain, shade or texture. These natural variations are not considered faults.
If applicable, imported furniture is handled in accordance with Australian import and customs requirements.
7. Returns, Refunds & Warranty
Please choose carefully before placing your order. Citylife Furniture generally does not accept returns or cancellations for change of mind, including where an item does not suit your space, colour preference, comfort preference or style preference.
Returns, refunds, exchanges and warranty claims are handled in accordance with our Refunds & Returns Policy and your rights under the Australian Consumer Law.
8. Damaged, Faulty or Incorrect Items
We take care with product quality and order fulfilment. If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and clear photos.
Where possible, visible delivery damage or incorrect items should be reported within 24–48 hours so we can assist quickly with the courier or supplier.
9. Australian Consumer Law
Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure. If the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.
Need Clarification?
If you have any questions about these Terms & Conditions, please contact our team before placing your order.
Updated: July 2026