Delivery Information
At Citylife Furniture, we deliver across South East Queensland using trusted furniture couriers. Delivery fees and timeframes depend on your location, order size and product availability.
Standard delivery is to the first accessible ground-floor entry point, such as your front door, garage or building entrance. Unpacking, assembly and packaging removal are not included unless otherwise arranged.
South East Queensland Delivery Rates
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Brisbane Council Regions & City of Ipswich: $89
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Logan Council Region: $109
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Redland City Region: $129
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Gold Coast Region & Moreton Bay Region: $149
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Coolangatta, Lockyer Valley & Scenic Rim Regional: $179
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Toowoomba, Sunshine Coast & Somerset Regional: $189
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Noosa Shire Regional: $249
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QLD–NSW Regional: $389
Massage Chair Delivery
Massage chair delivery is $195.
Free delivery is available for massage chair orders above $3,999.
Estimated Delivery & Pickup Times
Most orders are delivered within 12–15 business days.
If you choose store pickup, your order is usually ready within 7–10 business days for collection from our Sumner store.
For pre-order or back-order items, the expected timeframe will be shown on the product page. Our team will contact you once your order is ready for delivery or pickup.
In-Store Pickup
You can select Store Pickup at checkout and collect your order from our Sumner store once it is ready.
Please wait for confirmation before visiting for pickup so we can ensure your item is prepared and ready for collection.
Security Verification
To help protect our customers and prevent unauthorised transactions, valid government-issued photo identification is required before an order is released for delivery or store pickup.
Where a physical payment card was used, the cardholder must also present the card used for the purchase. For digital payment methods, additional payment confirmation may be requested. The identification details must match the cardholder or billing details provided with the order. Orders cannot be released if the required verification cannot be completed.
Delivery Scheduling
Once your delivery is confirmed with the courier, we’ll email you the tentative delivery date. Our couriers are also instructed to call before arriving at your address.
If you know you won’t be home, please contact us as early as possible so we can help reschedule your delivery. Redelivery or rescheduling fees may apply depending on the courier and delivery situation.
Authority to Leave
If you cannot be home, you may request the courier to leave your order in a safe location. This is at the customer’s own risk, and Citylife Furniture is not responsible for loss, theft or weather damage once the item has been delivered as requested.
Interstate & Own Courier Pickup
We currently focus on South East Queensland delivery. Interstate customers may arrange their own courier to collect from our Sumner store.
If you are arranging your own freight, please contact us and we can provide box dimensions and weight details where available.
Planning Your Purchase
For time-sensitive orders, we recommend placing your order in advance to allow for warehouse handling, courier scheduling and furniture transit time.
During major sales or promotional periods, delivery may take longer due to higher order volume. If delays occur, our team will update you where possible.
Need Help?
If you have questions about delivery, pickup or your suburb, please contact our team before placing your order.