Furniture Delivery Brisbane & SEQ | Areas, Rates & Information

Delivery Information

At Citylife Furniture, we deliver across South East Queensland and selected regional areas using trusted third-party furniture couriers. Delivery fees and timeframes depend on your location, order size and product availability.

Standard Furniture Delivery

To help keep delivery costs reasonable, our standard furniture delivery is generally completed by one delivery person and is to the first safe and accessible ground-floor entry point, such as your front door, garage or building entrance.

Furniture is transported in its original packaging, and some items may arrive in large or heavy cartons. Depending on the size and weight of your order, the customer may be required to assist the driver to safely unload or move the item to the delivery point.

If you are unable to provide assistance for a large or heavy item, please contact us before your delivery is arranged. We can check whether additional handling or a two-person delivery service is available through our delivery partners. Additional charges may apply.

Standard delivery does not include unpacking, assembly, installation, packaging removal, upstairs delivery or placement into a particular room, unless this has been arranged with us in advance.

Please let us know before delivery if your property has restricted or difficult access, including stairs, lifts, narrow or steep driveways, gated access or other conditions that may affect delivery.

South East Queensland Delivery Rates

Brisbane Council Regions: $79
City of Ipswich: $79
Logan Council Region: $99
Redland City Region: $99
Gold Coast Region: $139
Moreton Bay Region: $139
Toowoomba: $169
Sunshine Coast & Somerset Regional: $189
Coolangatta, Lockyer Valley & Scenic Rim Regional: $169
Noosa Shire Regional: $249
QLD–NSW Regional: $349
Warwick Regional: $399

Explore Furniture Delivery Areas

View delivery details, suburbs and postcodes for your region.

Massage Chair Delivery

Massage chairs may require different delivery arrangements due to their size, weight and handling requirements.

Please contact our team before ordering or arranging delivery so we can confirm delivery availability, access requirements and the applicable delivery fee for your location.

Where available, additional handling or installation services may also be arranged with our delivery partners. Additional charges may apply.

Estimated Delivery & Pickup Times

Most orders are delivered within 12–15 business days. For selected promotional items, please allow an additional 2–3 business days.

If you choose store pickup, your order is usually ready within 7–10 business days. Collection is available during our Sumner showroom trading hours. Please wait until we confirm your order is ready before visiting the store.

For pre-order or back-order items, the expected timeframe will be shown on the product page. Our team will contact you once your order is ready for delivery or pickup.

In-Store Pickup

You can select Store Pickup at checkout and collect your order from our Sumner store once it is ready.

Please wait for confirmation before visiting for pickup so we can ensure your item is prepared and ready for collection.

Security Verification

To help protect our customers and prevent unauthorised transactions, valid government-issued photo identification is required before an order is released for delivery or store pickup.

Where a physical payment card was used, the cardholder must also present the card used for the purchase. For digital payment methods, additional payment confirmation may be requested. The identification details must match the cardholder or billing details provided with the order. Orders cannot be released if the required verification cannot be completed.

Delivery Scheduling

Once your delivery is confirmed with the courier, we’ll email you the tentative delivery date. Our delivery partners may also contact you directly before arriving at your address.

Delivery dates and times are estimates and may change depending on the courier's delivery schedule, traffic, previous deliveries and other circumstances outside our control.

If you know you won’t be home, please contact us as early as possible so we can help reschedule your delivery. Redelivery or rescheduling fees may apply depending on the courier and delivery situation.

Authority to Leave

If you cannot be home, you may request the courier to leave your order in a safe location. This is at the customer’s own risk, and Citylife Furniture is not responsible for loss, theft or weather damage once the item has been delivered as requested.

Additional Delivery, Exchanges & Warranty Transport

Our listed delivery fees apply to the initial delivery only and may be subsidised by Citylife Furniture. They do not necessarily represent the full amount charged by our delivery partners.

Where additional transport is required after the original delivery — including redelivery, change-of-mind exchanges, customer-requested replacements, access issues, missed deliveries or other situations — additional courier charges may apply.

For product faults or warranty claims, please contact Citylife Furniture before arranging any return or transport. Depending on the issue, we may arrange troubleshooting, replacement parts, repair, inspection, collection or replacement as appropriate.

Please do not arrange your own return freight or courier collection unless this has been agreed with Citylife Furniture in advance.

Interstate & Own Courier Pickup

We currently focus on South East Queensland delivery. Interstate customers may arrange their own courier to collect from our Sumner store.

If you are arranging your own freight, please contact us and we can provide box dimensions and weight details where available.

Planning Your Purchase

For time-sensitive orders, we recommend placing your order in advance to allow for warehouse handling, courier scheduling and furniture transit time.

During major sales or promotional periods, delivery may take longer due to higher order volume. If delays occur, our team will update you where possible.

How does Citylife Furniture’s standard delivery service work? To help keep delivery costs reasonable, our standard furniture delivery is generally completed by one delivery person and is to the first safe and accessible ground-floor entry point. For large or heavy cartons, the customer may be required to assist the driver to safely unload or move the item to the delivery point. If additional assistance is required, please contact us before delivery is arranged so we can check available options with our delivery partners. Additional charges may apply.
Where will my furniture be delivered? Standard delivery is to the first safe and accessible ground-floor entry point, such as your front door, garage or building entrance. Delivery into particular rooms, upstairs or through restricted access areas is not included unless arranged in advance.
Does furniture delivery include assembly or installation? No. Standard delivery does not include unpacking, furniture assembly, installation or packaging removal. If you require additional handling or assembly, please contact us before delivery is arranged so we can check available options with our delivery partners. Additional charges may apply.
What if I cannot assist with a large or heavy item? Please contact us before your delivery is arranged. We can check whether additional delivery assistance or a two-person delivery service can be organised through our delivery partners. Additional charges may apply.
What if my property has stairs or difficult access? Please tell us before delivery if there are stairs, lifts, narrow or steep driveways, gated entrances or other access restrictions. This allows us to check whether the standard delivery service is suitable or whether another arrangement is required.
What is the delivery timeframe for in-stock furniture? Most of our in-stock furniture is delivered within approximately 12–15 business days. Furniture delivery naturally involves several coordinated steps, particularly for larger items being transported between distribution locations before final delivery. Our extensive range is held at an interstate distribution warehouse, giving customers access to a much wider selection of in-stock furniture than we could physically hold at our Sumner store. Once your order is confirmed, your furniture is allocated, transported to us and then scheduled for local delivery to your address. This is a normal part of the furniture fulfilment process and allows us to offer a large range of readily available furniture without being limited by local warehouse space. Once your order is ready, we’ll contact you to arrange your delivery.
Will I receive an exact delivery time? Delivery dates and times are approximate. Courier schedules can change because of traffic, previous deliveries and other operational circumstances. Your delivery partner may contact you with updated timing.
Can I request a two-person delivery service? Where available, additional delivery assistance may be arranged through our delivery partners. Please contact us before your delivery is scheduled so we can confirm availability and any additional charges.
Can furniture assembly or additional handling be arranged? Where available, additional handling or assembly can be arranged with our delivery partners. Please contact Citylife Furniture before your delivery is scheduled so we can confirm availability and any additional charges.
How is massage chair delivery arranged? Due to the size, weight and handling requirements of massage chairs, delivery arrangements may differ from standard furniture delivery. Please contact our team so we can confirm delivery availability, access requirements and the applicable delivery fee for your location.
Planning your furniture purchase? Before ordering furniture, it can help to compare product dimensions, delivery timeframes, access requirements, available stock and whether you prefer to shop online or view selected items in person. For more practical guidance on choosing furniture and comparing your options, see our Brisbane Furniture Store Guide.