Privacy Policy | Citylife Furniture, Brisbane

At Citylife Furniture, we value the trust you place in us when sharing your personal information. We are committed to handling your information securely, responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact our team or use our services. Privacy policies should explain in simple language how an organisation handles personal information. OAIC

1. Information We Collect

We collect personal information required to provide our products and services. This may occur when you:

Place an order through our website or in-store
Contact us by phone, email, live chat or contact form
Subscribe to marketing updates
Enter a promotion, competition or customer survey
Browse or interact with our website

The information we collect may include your name, email address, phone number, delivery address, billing details, order history and enquiry details.

2. How We Use Your Information

We use your personal information to:

Process and manage orders
Arrange delivery, pickup and order updates
Respond to enquiries and provide customer support
Manage warranty claims, returns and after-sales service
Improve our website, products and customer experience
Send marketing updates, where you have subscribed or where permitted
Meet legal, accounting and business record requirements
Help prevent fraud or unauthorised transactions

You can opt out of marketing communications at any time.

3. Payments & Secure Checkout

Payments are processed through secure third-party payment providers. Citylife Furniture does not store full credit card details.

We may request proof of identity or payment verification before releasing or delivering an order for security and fraud-prevention purposes.

4. Delivery & Service Providers

We may share necessary order and delivery information with trusted service providers, including couriers, payment processors, website providers, marketing platforms and support services.

We only share information needed for them to perform their service. We do not sell, trade or rent your personal information.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your shopping experience, remember cart activity, understand website traffic and measure marketing performance.

This may include tools such as website analytics, advertising pixels or similar tracking technologies. You can manage or disable cookies through your browser settings, although some website features may not work as intended.

6. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Access to customer information is limited to people and service providers who need it to perform their role or provide a service to Citylife Furniture.

7. Accessing or Updating Your Information

You may contact us to request access to your personal information or ask us to correct information that is inaccurate or outdated.

You may also request that we remove your information from active marketing lists. Some information may need to be retained for legal, accounting, warranty, fraud-prevention or order record purposes.

8. Legal Disclosure

We may disclose personal information if required by law, regulation, court order, government authority or where necessary to protect the rights, safety or property of Citylife Furniture, our customers or others.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements. Updates will be published on this page.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Citylife Furniture Pty Limited
Unit 4a, 42 Spine Street
Sumner, QLD 4074, Australia

Email: newcitylifefurniture@gmail.com
Phone: 07 3189 1090

For more information about privacy rights in Australia, visit the Office of the Australian Information Commissioner: oaic.gov.au

Updated: July 2026