Privacy Policy

At Citylife Furniture, we value the trust you place in us when sharing your personal information. We are committed to protecting your privacy and ensuring that your data is handled securely and transparently in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information necessary to provide you with a high-quality shopping experience. This occurs when you:

Place an order or browse our website.
Subscribe to our newsletter or promotional updates.
Engage with our team via live chat, email, or contact forms.
Enter a competition or respond to a customer survey.

The information collected may include your name, contact details (email, phone, and address), and payment information required for transaction processing and delivery.

2. How Your Information is Used

Your data allows us to serve you better. Specifically, we use it to:

Order Fulfillment: Process transactions, arrange shipping to your location, and provide delivery updates.
Customer Support: Address inquiries and manage after-sales service or warranty claims.
Personalized Experience: Improve our website functionality and provide relevant marketing communications (which you can opt out of at any time).
Legal Compliance: Meet our obligations under Australian law and protect against fraudulent activity.

3. Data Security & Protection

We take the security of your information seriously.

Encryption: We use industry-standard encryption technology and secure servers to protect your data during transactions.
Restricted Access: Access to your personal information is strictly limited to authorized personnel who require it to perform their duties.
Payment Safety: We do not store full credit card details; all payments are processed through secure, PCI-compliant payment gateways.

4. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted service providers essential to our operations, including:

Logistics Partners: To deliver your furniture to your home.
Payment Processors: To securely finalize your purchase.
Regulatory Bodies: If required by law, a court order, or to protect the safety and rights of Citylife Furniture and our customers.

5. Your Rights & Choices

You maintain full control over your personal information. You have the right to:

Access & Correct: Request a copy of the data we hold about you or ask us to update incorrect details.
Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of any communication.
Data Deletion: Request the removal of your personal information from our active databases, subject to legal record-keeping requirements.

6. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices or Australian law. Any updates will be published directly on this page.

Contact Us

If you have any questions regarding your privacy or wish to exercise your rights, please contact our Privacy Officer:

Citylife Furniture Pty Limited

Unit 4a, 42 Spine St,

Sumner, QLD 4074, Australia

Email: newcitylifefurniture@gmail.com

Phone: 07 3189 1090

For further information regarding your privacy rights in Australia, please visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Last Edited on 26-02-2026