Terms & Conditions

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Welcome to Citylife Furniture. By accessing and using our website, you agree to comply with the following terms and conditions. These terms may be updated periodically to reflect changes in our services or Australian regulations, so we encourage you to review them regularly.

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1. General Use & Eligibility

To use this website, you must be at least 18 years of age. You agree to provide accurate, current information during your shopping experience and to use our platform in a lawful manner. While we strive for a seamless digital experience, we do not guarantee that the website will be uninterrupted or free of technical errors or viruses.

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2. Pricing & Product Representation

• Currency: All prices are listed in Australian Dollars (AUD).

• Visuals: We aim for high-level accuracy in our product photography; however, please note that colours and textures may vary slightly due to individual monitor settings and studio lighting.

• Inclusions: Unless explicitly stated, lifestyle accessories (such as bedding, lamps, or decor) shown in product images are for styling purposes only and are not included in the price.

 

3. Delivery & Assembly

• Shipping Fees: Delivery costs are calculated based on current courier rates and availability. You will be notified of all applicable fees before finalizing your order at checkout.

• Assembly: Some items are shipped flat-packed for safety and require assembly. If you require professional assembly services, please contact our team for a quote.

• Import Standards: All imported furniture is fumigated in strict accordance with Australian Customs regulations. We recommend a light cleaning of your new furniture once unpacked to remove any transit dust.

 

4. Orders, Cancellations & Refunds

• Order Preview: We encourage you to carefully review your items, dimensions, and quantities before completing your purchase. Citylife Furniture does not typically offer refunds for changes of mind or cancellations once an order is processed.

• Right of Refusal: We reserve the right to reject or cancel any order at our discretion.

 

5. Damaged Goods & Claims

We take great pride in our quality control. However, if your furniture arrives with any damage, you must notify us within 48 hours of delivery. This allows us to resolve the issue promptly with our delivery partners.

 

6. Australian Consumer Law

Your purchase is protected by the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, or to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

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Need Clarification?

If you have any questions regarding these terms,  please Contact Our Team before placing your order.

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Updated on 20th April 2025

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