Delivery Information
We proudly deliver to all major suburbs across Brisbane, Toowoomba, the Gold Coast, and the Sunshine Coast. To ensure you receive the most secure service at the best price, we partner with reputable local couriers.
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Rates: Delivery fees are calculated at checkout based on the size, weight, and destination of your order.
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Service: Standard delivery is to the ground floor/garage entrance only.
In-Store Pickup
Prefer to collect your items? You can select "Store Pickup" at checkout to collect your order from our Sumner showroom.
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Standard Items: Often available within 2–3 business days.
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Online Exclusives: These curated pieces are held in our interstate warehouse and require an extended lead time of 8–10 business days before they are ready for collection.
Online Exclusive Range
To offer you a wider variety of styles and designs, we’ve hand-picked a selection of Online Exclusive models.
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Availability: These items are in stock but are not available for viewing in our showroom.
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Shipping: These pieces typically dispatch from our interstate warehouse within 5–7 business days. Please factor in an additional 7–10 days for final delivery to your door.
Interstate & Australia-Wide Shipping
While we do not currently offer a direct Australia-wide delivery service, we are happy to assist interstate customers:
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Self-Organized Freight: You are welcome to book your own courier for pickup from our Sumner store.
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Support: Simply contact us and we will provide you with the exact box dimensions and weights required for your shipping quote.
Delivery Terms & Scheduling
Standard Courier Service
To ensure a safe and efficient delivery process, please note the following:
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Service Scope: Delivery is a "to-door" service, arriving at the first entry point of your building or premises (e.g., front door or garage). Unpacking, assembly, and packaging removal are not included.
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Verification: For security, our drivers require Photo ID and the payment card used for the purchase upon arrival.
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For more information or any specific request, please contact our store for a personalized quote.
Managing Your Delivery & Rescheduling
Communication is key to a smooth delivery. Here is how we coordinate with you:
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Pre-Delivery Contact: Our team or courier will typically contact you ahead of time to discuss a suitable delivery window.
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The Delivery Call: Our couriers are instructed to call you before arriving at your address.
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Missed Deliveries: If you are unavailable or miss the courier's call, your delivery will be rescheduled. Please note that a redelivery fee will apply, and it may take an additional 5–7 days to get back on the schedule.
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Authority to Leave: If you cannot be home, you may request the courier leave your items in a secure location at your own risk. To avoid rescheduling fees, please let us know as early as possible if your availability changes.
Estimated Delivery Times
Delivery timelines depend on your location and the stock status of your items.
In-Stock Items
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Standard Range: Dispatched and delivered within 8–10 business days.
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Online Exclusives: These curated pieces are often held in our interstate warehouses. Please allow an additional 8–10 business days for these items to reach our local hub before delivery or pickup is arranged.
Pre-Order & Back-Order Items
If an item is on pre-order, the arrival date depends on production and shipping schedules. Our team will keep you updated and contact you immediately once your furniture is ready for dispatch or collection.
Planning Your Purchase
Because we want your home refresh to go perfectly, we recommend booking your order in advance, especially for Online Exclusives or time-sensitive projects, to account for interstate transit times.
Sale & Online exclusive promotional products may experience significant delay due to a higher order volume. We will endeavor to advise you of the delay where possible.
Thank you for choosing Citylife Furniture for your home refresh. For more information, kindly contact us.